Refund and Returns Policy

Last Updated: June 2026

At VAPRSDUBAI.AE, customer satisfaction is important to us. Please read our Return & Refund Policy carefully before making a purchase.

Returns

Due to the nature of vape products, disposable vapes, pods, e-liquids, and related accessories, returns are only accepted for items that are defective, damaged, or incorrectly delivered.

To be eligible for a return:

  • The item must be unused and in its original sealed packaging.
  • You must notify us within 24 hours of receiving your order.
  • Proof of purchase and photos/videos of the issue may be required.

Products that have been opened, used, or damaged by the customer are not eligible for return.

Refunds

Once your returned item is received and inspected, we will notify you via email or WhatsApp regarding the status of your refund request.

If approved, your refund will be processed within 5–10 business days through the original payment method used for the purchase.

Late or Missing Refunds

If you have not received your refund:

  1. Check your bank account again.
  2. Contact your credit card provider, as processing times may vary.
  3. Contact your bank, as refunds can take additional time to appear.

If you have completed the above steps and still have not received your refund, please contact our customer support team.

Sale Items

Products purchased during promotional campaigns, flash sales, clearance sales, or special discounts are non-refundable unless they arrive damaged or defective.

Exchanges

We only replace products if they are defective, damaged during delivery, or if an incorrect item was shipped.

To request an exchange, please contact our support team with your order number and photos of the product received.

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect item, please contact us within 24 hours of delivery.

Include:

  • Order Number
  • Product Name
  • Photos or Video Evidence
  • Description of the Issue

Our team will review your request and provide a suitable resolution.

Return Shipping

If a return is approved due to a defective, damaged, or incorrectly delivered item, VAPRSDUBAI.AE will cover the return shipping costs.

For all other approved returns, customers are responsible for return shipping fees.

Shipping fees paid during checkout are non-refundable.

Non-Returnable Products

The following items cannot be returned:

  • Opened disposable vapes
  • Opened pods and cartridges
  • E-liquids
  • Products showing signs of use
  • Clearance or sale items
  • Gift cards

Age Restriction

VAPRSDUBAI.AE sells products intended only for adults of legal smoking/vaping age in the UAE. Returns will not be accepted for orders placed in violation of local age requirements.

Contact Us

If you have any questions regarding returns or refunds, please contact our customer support team:

Website: VAPRSDUBAI.AE

Email: info.vaprsdubai@gmail.com

WhatsApp: +971547228896

We are committed to resolving customer concerns quickly and fairly.