Refund and Returns Policy

UAE Refund and Returns Policy

Last Updated: November 2026

At VAPRSDUBAI.AE, we aim to handle customer concerns fairly and transparently. This Refund and Returns Policy explains the conditions for requesting a return, refund or exchange, and the process for reporting damaged, defective or incorrectly delivered orders.

This policy applies to orders placed through our website across the United Arab Emirates (UAE), subject to applicable consumer protection laws.

1. Return Eligibility

Due to the nature of vaping products, including disposable devices, pods, e-liquids and related accessories, returns are generally considered for items that are defective, damaged during delivery or incorrectly supplied.

To submit a return request, customers should:

  • Keep the product in its original packaging.

  • Avoid using or further handling a product suspected of being defective, where possible.

  • Contact our support team within 24 hours of receiving the order.

  • Provide the order number and a description of the issue.

  • Supply photographs or video evidence when reasonably requested.

Products that have been opened, used or damaged after delivery may not qualify for a voluntary return, subject to applicable consumer rights and legal requirements.

Nothing in this policy limits any mandatory rights or remedies available to consumers under applicable UAE law.

2. Refunds

When a return or refund request is received, our team will review the information and, where necessary, inspect the returned item.

We will notify the customer of the outcome through the contact details provided with the order.

Where a refund is approved under our policy, we aim to process it within 5–10 business days. The time taken for the funds to appear in the customer’s account may depend on the original payment method, bank or payment service provider.

Any refund or remedy required under applicable law will be handled in accordance with the relevant legal requirements.

3. Late or Missing Refunds

If an approved refund has not appeared in your account, we recommend the following steps:

  1. Check your bank or payment account again.

  2. Contact your card issuer or payment provider to confirm whether the refund is pending.

  3. Contact your bank to ask whether additional processing time is required.

  4. If the refund is still missing, contact Vaprs Dubai with your order number and refund confirmation details.

Our support team will review the matter and assist with the next steps.

4. Sale and Promotional Items

Items purchased during promotional campaigns, clearance sales or special discount offers are subject to the return conditions displayed at the time of purchase.

A promotional or discounted price does not remove any mandatory consumer rights relating to defective, damaged, unsafe or incorrectly supplied goods under applicable UAE law.

5. Exchanges

Exchange requests may be considered when an item is:

  • Defective.

  • Damaged during delivery.

  • Different from the item ordered.

To request an exchange, contact our support team with your order number, product details and supporting photographs or videos.

Exchange requests are subject to product availability and applicable consumer protection requirements.

6. Damaged, Defective or Incorrect Orders

If your order arrives damaged, defective or different from what you ordered, please contact us as soon as possible. We recommend notifying our team within 24 hours of delivery to help us investigate the issue.

Please provide:

  • Order number.

  • Product name.

  • Clear photographs or video of the issue.

  • A brief description of the problem.

Our team will review your request and explain the available resolution, which may include an applicable return, replacement, repair or refund.

7. Return Shipping Costs

Where a return is approved because an item was defective, damaged during delivery or incorrectly supplied, Vaprs Dubai will cover the reasonable return shipping costs, subject to the applicable resolution process.

For other voluntary returns accepted at our discretion, the customer may be responsible for return shipping costs.

Original delivery charges are generally non-refundable for voluntary returns, except where a refund of those charges is required under applicable law or agreed as part of the approved resolution.

8. Non-Returnable Items

For voluntary returns, the following items may be excluded where permitted by applicable law:

  • Opened disposable vaping devices.

  • Opened pods and cartridges.

  • Opened e-liquids.

  • Products showing signs of customer use or damage.

  • Clearance or promotional items where the exclusion was properly disclosed.

  • Gift cards.

These exclusions do not remove any applicable legal rights concerning defective, damaged, unsafe or incorrectly supplied goods.

9. Age and Legal Requirements

Vaprs Dubai’s products are subject to applicable age restrictions and UAE laws.

Orders must comply with the applicable legal age requirements. This policy does not permit returns or refunds to be refused where a consumer has a mandatory legal right to a remedy.

Please also review our Age Verification Policy.

10. Contact Us (UAE Refund and Returns Policy)

For questions or assistance regarding the UAE Refund and Returns Policy, please contact our customer support team:

Website: https://vaprsdubai.ae/

Email: info.vaprsdubai@gmail.com

WhatsApp: +971 54 722 8896

When contacting us about an order, please include your order number so our team can identify and review your request.

Vaprs Dubai aims to handle return and refund enquiries fairly, transparently and in accordance with applicable requirements.